Compare · checked 2 September 2026
Scandum vs Wati, fairly.
Scandum · 2 September 2026
Scandum
Scandum is a complete lead and reception management system run by AI employees: it brings leads in, answers the phone, WhatsApp and web chat in 30 languages with English first, books into the diary, follows up every quote by call and message, keeps one record per lead that the team can also track by hand, and reports one number every evening. Marketing and content creation are coming.
Wati
Wati is a WhatsApp Business API platform and CRM: broadcasts, chatbots, a shared team inbox and automations on WhatsApp at scale.
Side by side
Eight dimensions, both columns from public pages.
| Dimension | Scandum | Wati |
|---|---|---|
| What it is | Scandum is a complete lead and reception management system run by AI employees: it brings leads in, answers the phone, WhatsApp and web chat in 30 languages with English first, books into the diary, follows up every quote by call and message, keeps one record per lead that the team can also track by hand, and reports one number every evening. Marketing and content creation are coming. | A WhatsApp Business API platform and CRM: broadcasts, chatbots, shared inbox, automations. |
| Languages on the phone | 30 languages, English first. Switched mid-sentence when the caller switches; each language enabled for a customer after a listening check. | WhatsApp is the channel; the phone is not. Chatbot flows are in the languages you write. |
| Pricing model | Per AI Employee per month: from ₹3,000 with 1,000 minutes included, talk time at ₹3 a minute and overage at ₹3 a minute. Three tiers on /pricing. | See their pricing page: www.wati.io/pricing/ |
| Setup | Forward your number or take one from us; the receptionist answers the same week. Calendar, booking system, WhatsApp and CRM connect through the scheduling API and webhooks, no engineer needed on your side. | Connect a WhatsApp Business number, build flows and templates, add team seats. |
| Channels and integrations | Phone, WhatsApp, web chat, Discord and email, on one record per lead. Connects to Google Calendar and booking systems, your CRM and anything with a webhook through the scheduling API. | WhatsApp, with a shared inbox, catalogues and a marketplace of integrations for WhatsApp flows. |
| Follow-up and lead management | Every enquiry and quote followed up on a retry ladder by call and message, manual notes and stage changes in the same record, missed calls returned, reminders sent, and an evening digest of what moved. | Broadcasts, drips and chatbot flows on WhatsApp; the phone and the diary are outside it. |
| Who it is for | Businesses that live on the phone and lose leads between calls: clinics, coaching institutes, real-estate desks, salons, workshops, solar and interiors, from Hyderabad outward. | Businesses whose customer conversation lives mainly on WhatsApp and runs through a human team. |
| What it does not do | Does not run ad accounts or write content yet (marketing and content creation are coming), and does not sell a developer platform for building your own agents. | Does not answer a phone call, and does not book a caller into a diary by voice. |
What Wati does that we do not
Where Wati is the better fit.
WhatsApp at scale: broadcasts to large opted-in lists, templates, catalogues and payments inside WhatsApp.
A shared team inbox for many human agents working WhatsApp together.
A no-code chatbot builder and a marketplace of integrations for WhatsApp workflows.
What we do that Wati does not
Where Scandum is the better fit.
Runs the whole lead loop, not one channel: attract, answer, book, follow up, track and report, by AI employees that write to one record per lead.
Answers the phone in 30 languages, English first, and switches language inside one sentence when the caller does.
Follows up every quote and missed call on a retry ladder by call and message, and lets the team track the same lead by hand in the same record.
Connects to the calendar, booking system, WhatsApp, Discord and CRM already in use through the scheduling API and webhooks.
Prices AI employees per month, compared with a salary, with the per-minute floor printed. Sends the owner an evening digest.
Prices and features checked on 2 September 2026 from public pages; tell us if something changed: contact@scandum.com.
Questions
Asked before choosing.
Is Scandum a replacement for Wati?
Only if what you want is the whole lead and reception loop run by AI employees: the phone, WhatsApp and web answered in 30 languages with English first, one record per lead, every quote followed up by call and message, bookings written to your calendar, one number reported each evening. WhatsApp at scale: broadcasts to large opted-in lists, templates, catalogues and payments inside WhatsApp. That is not what Scandum sells.
Can I use Wati and Scandum together?
Often, yes. Wati is a WhatsApp Business API platform and CRM: broadcasts, chatbots, a shared team inbox and automations on WhatsApp at scale. Scandum connects to calendars, booking systems, WhatsApp, Discord and CRMs through the scheduling API and webhooks, so it can run the calls and follow-ups while Wati keeps doing what it does.